Privacy Policy

Effective Date: 30th August 2024

At Event Suppliers Network (ESN), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our platform, you agree to the practices outlined in this policy.

1. Information We Collect

Suppliers:

• Personal Information: When you register as a supplier, we collect your name, phone number, email address, and physical address.
• Payment Information: If you purchase a package, we collect your address and payment details. Payment processing is handled through a third-party provider, Stripe, and we do not store your credit card or payment information on our servers.

Buyers:

• Email Address: When you register as a buyer, we collect only your email address to communicate with you and provide services.

Cookies and Analytics:

• We use cookies to enhance user experience and gather anonymized information on how our platform is used.
• We utilize Google Analytics to track non-personally identifiable information such as browser type, device type, and user behavior on our platform.

2. How We Collect Information

• Manual Input: All personal information is provided by users when they sign up on the platform.
• Cookies: When you visit our website, we use cookies to improve site functionality and personalize your experience.

3. How We Use Your Information

• Contact Between Users: Supplier details (name, phone, email, address) are made available to registered buyers to facilitate business connections.
• Emails & Communication: We will send suppliers emails about updates, news, and information related to other suppliers. Buyers may also receive email communications related to relevant event services.
• Payment Processing: We use Stripe to handle all payment transactions. Your payment details are securely processed through Stripe and are not stored by us.
• Analytics: We use Google Analytics to track anonymized user behavior to improve our platform and services.

4. Data Sharing with Third Parties

We share data only in the following cases:

• Payment Processing: Your payment information will be securely handled by Stripe, our payment processor.
• Google Analytics: We use Google Analytics to track anonymous user behavior for improving site performance and functionality.
• Supplier-Buyer Interactions: Suppliers’ contact details are shared with registered buyers through the platform to facilitate event service connections.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Protection and Security

We prioritize the security of your data:

• SSL Encryption: Our website is protected by full SSL encryption to ensure all data transmitted between you and the platform is secure.
• Security Software: We use Jetpack to provide additional security and prevent unauthorized access to your information.

While we strive to protect your personal information, no system is 100% secure. Therefore, we cannot guarantee the absolute security of your data, but we employ industry best practices to safeguard it.

6. Data Retention

• Suppliers: Your data will be stored for the duration of your use of the platform. If you wish to delete your data, you can do so through your account dashboard.
• Buyers: Your email address will be retained as long as your account is active. You can unsubscribe from communications or delete your account at any time.

7. Your Rights Under GDPR

As part of our compliance with the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: You can request a copy of the data we hold about you.
• Right to Rectify: You can request corrections to your personal data if it is inaccurate or incomplete.
• Right to Erase: You have the right to request the deletion of your personal data.
• Right to Restrict Processing: You can request a restriction on the processing of your personal data.
• Right to Object: You can object to the processing of your personal data for marketing purposes.
• Right to Data Portability: You have the right to request that we transfer your data to another service provider.

If you wish to exercise any of these rights, please contact us at [Contact Information].

8. Cookies Policy

We use cookies to:

• Enhance user experience by remembering your preferences.
• Track anonymized user behavior for improving the platform.

You can manage your cookie preferences or disable cookies via your browser settings, although this may impact your experience on our site.

9. How to Manage Your Data

• Account Settings: You can access and update your personal information at any time through your account settings.
• Delete Your Data: You have full control over your account and can delete your data at any time through your dashboard.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you want to exercise your rights, please contact us at:

Email: hello@eventsupplier.network